Baltai Energy | Off-Grid & On-Grid Solar Solutions for Residential, Commercial & Industrial Projects in Nigeria

Handling Inquiries and Resolving Complaints

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Overview

Equip SRMs with the skills to effectively address customer inquiries, resolve complaints, and maintain customer satisfaction and loyalty.

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1. Importance of Handling Inquiries and Complaints Professionally
2. Types of Customer Inquiries and Complaints
3. Steps for Addressing Customer Inquiries
4. Tailoring Co4. Steps for Resolving Complaintsmmunication to the Customer
5. Best Practices for Handling Difficult Situations
6. Tools for Managing Inquiries and Complaints
7. Proactive Measures to Minimize Complaints