Baltai Energy | Off-Grid & On-Grid Solar Solutions for Residential, Commercial & Industrial Projects in Nigeria

Communication Techniques for Engaging Customers

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Overview

Equip SRMs with effective communication strategies to build relationships, enhance customer trust, and increase sales.

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1. Importance of Effective Communication in Sales
2. Essential Communication Skills for SRMs
3. Active Listening Techniques
4. Verbal Communication: How to Speak Effectively
5. Non-Verbal Communication: Body Language & Voice Tone
6. Handling Customer Questions & Concerns
7. Closing Conversations & Follow-Ups